Case Study: DOW Chemical reduces annual legal spend and achieves 127% ROI with Mitratech's Acuity ELM Essentials

Reducing Annual Legal Spend with Acuity ELM Essentials

DOW Chemical, a multinational manufacturer of plastics, chemicals and agricultural products, faced rising mass-tort legal costs and limited visibility. Its standard e-billing system couldn’t track spend at the claimant level or provide precise auditing, leaving the legal team unable to control, forecast or produce the summary diagnostics senior leaders required across a large, matrixed organization under heightened scrutiny.

By implementing a granular claims-management solution integrated with Mitratech’s Acuity ELM Essentials—using tighter billing rules, claimant-level fee/expense tracking, stronger auditing and a budgeting module with enforced limits—DOW cut one major legal-spend segment by over 10% in year one and reduced spend another 25% in year two, with average legal spend per matter down 7% year-over-year. Acuity’s analytics improved oversight of outside firms, enabled accurate forecasting, and delivered a combined time and cost savings that produced a 127% ROI in the first full year.

DOW