Case Study: Sedgwick achieves streamlined claims integration and automated invoice approval with Mitratech

Powerful Integration Seeds Success Louisiana Office of Risk Management works with Sedgewick Claims Management and Acuity ELM Essentials

The Louisiana Office of Risk Management (LAORM), which administers the state’s self‑insurance program and handles tort claims, partners with Sedgwick Claims Management for claims adjusting while retaining final approval authority. LAORM needed a way to consolidate claim details, outside‑counsel invoices and mandatory law‑firm reporting, enforce billing restrictions, and gain reliable oversight and reporting across multiple parties.

Sedgwick and Acuity ELM Essentials implemented a bidirectional integration with Sedgwick’s Juris system to import claim data daily and export approved invoices, automate compliance and performance reports, and enforce mandatory reporting and approval hierarchies. The solution enabled secure collaboration among LAORM, Sedgwick and law firms (65 LAORM users, 51 Sedgwick adjusters and 179 firm users), improved visibility and budget tracking, reduced manual work, and delivered cleaner data and reliable reports.

Sedgwick