Case Study: Independent Order of Foresters achieves streamlined legal operations and automated e‑Billing with Mitratech eCounsel

Pioneering Legal Operations at The Independent Order of Foresters

The Independent Order of Foresters is a 140+-year-old non-profit fraternal benefit society serving over three million members that needed to modernize how its legal team handled sensitive member information and internal workflows. Foresters had been using a legacy 1998 legal management system that limited customization, required manual data exports for reporting, relied on hardcopy processes, and ultimately stopped meeting the growing needs of the legal department.

Foresters implemented Mitratech’s eCounsel—combining matter management, e‑Billing and Analysis Center—with divisional configurations and role‑based permissions across four departments. The deployment automated invoice approvals, delivered built‑in analytics and reporting, streamlined operations into a single platform, enabled cost‑sharing across functions, increased visibility and user adoption, and positioned the legal team for future expansion and measurable ROI.

Foresters

Shelley Wilson

Senior Manager of Legal Operations and Support