Case Study: Keesal, Young & Logan achieves rapid, secure New Work Intake with Mitratech TAP Automation Platform

Law Firm Uses Tap Workflow Automation To Optimize New Work Intake

Keesal Young & Logan (KYL), a boutique litigation firm serving Fortune 500 clients, needed to streamline its New Work Intake to improve service delivery, security, and collaboration without a lengthy custom app build. CIO Justin Hectus wanted a secure, standardized process that could coordinate many stakeholders and connect the firm’s existing legal systems.

Hectus used Mitratech’s TAP Automation Platform, interviewing stakeholders and building the intake workflow in one week with minimal vendor help and no developer coding, linking data silos (eDiscovery, conflicts, CRM, billing, docketing) and replacing single‑purpose apps. The result was standardized, repeatable intake with centralized documents, fewer errors and missed steps, stronger security, on‑time completions, and efficiency gains—some processes saw up to 90% less calendar time and 75% fewer staff hours.

Keesal, Young & Logan

Justin Hectus

Chief Information Officer & Chief Information Security Officer