Case Study: Yahoo achieves global legal-ops automation and faster, SOX-compliant approvals with Mitratech's TAP Workflow Automation

How Yahoo Legal and Tap Teamed Up to Automate Legal Ops Workflows on a Global Scale

Mitratech’s TAP Workflow Automation partnered with Yahoo Legal to solve a growing pain: as Yahoo scaled, its legal team—150+ professionals covering 30+ practice areas—faced thousands of concurrent manual workflows that were slow, costly, hard to audit, and dependent on email and ad hoc tools. The team needed a cloud-based, low-footprint solution that non-IT staff could rapidly build and modify, while ensuring visibility, compliance and auditability across global processes.

Yahoo selected TAP for its ease of use, rapid workflow development, and integrations (SSO, HR systems, e-signatures). Working with the TAP team, Yahoo automated complex processes—spend authorizations, a 20+ country NDA portal, and a trademarking tool built in weeks—while keeping SOX-compliant audit trails and requiring almost no IT support. The result: thousands of staff hours saved, faster engagement on time-sensitive matters, and a transformational platform now central to Yahoo Legal’s operations.

Yahoo

Jeff Franke

Senior Director, Legal Operations