Case Study: Network Rail achieves streamlined inspections and regulator-ready compliance with Mitratech Compliance Manager (CMO)

How Network Rail uses Mitratech Compliance Manager (CMO) to reduce manual processes and maintain compliance with national regulators.

Network Rail, which owns and operates Great Britain’s rail infrastructure (about 20,000 miles of track, 30,000 bridges and dozens of major stations), faced a legacy paper-based inspection system that relied on pen-and-paper reports compiled manually into spreadsheets. That process produced inconsistent, error-prone data, made regulator reporting difficult, and met resistance from inspectors accustomed to the old way of working.

Mitratech’s Compliance Manager (CMO) was rolled out across multiple environments (master, audit, inspections/safety, self-assurance, investigations) to replace paper with standardized templates, user-friendly dashboards and iPad-enabled forms. Within six months inspections completed via CMO doubled, manual scanning and data entry were eliminated, real-time visibility and analytics improved decision-making, and regulators gained clearer, auditable proof of compliance and competence.

Network Rail

Phil Bancroft

Maintenance Compliance & Assurance Advisor