Case Study: NetApp saves $3.6M/year and transforms Legal Ops with Mitratech's TAP Automation Platform

How Netapp Proved the Power of Workflow Automation for Legal Ops - and Beyond

NetApp, led by Connie Brenton, Chief of Staff/Director of Legal Operations, faced the complexity of a large “legal ecosystem” that needed faster, more collaborative and cost-efficient service delivery. Legal Ops sought ways to digitize workflows, improve internal and external collaboration, and reduce costs, but initially struggled to identify practical use cases and overcome resistance to replacing familiar processes.

NetApp implemented Mitratech’s TAP Automation Platform, using a cloud-based, self-serve approach to digitize NDA workflows as a proof-of-concept and then expand into finance, sourcing, sales and other areas. The easy, low-IT adoption delivered rapid efficiency gains, strengthened internal partnerships, positioned Legal Ops as an innovation leader, and generated measurable savings—about $70,000 a week from e-signatures, roughly $3.6 million a year.

NetApp

Connie Brenton

Director of Operations and Chief of Staff, Legal Department