Case Study: Markel International achieves auditable, high-completion compliance with Mitratech's PolicyHub

How Leading Insurance Firm, Markel, Implements Policyhub

Markel International, a specialist insurance firm with roughly 600 employees across the UK and overseas, needed a reliable way to manage and evidence compliance as Solvency II and other regulations increased reporting demands. The Compliance team faced logistical challenges distributing policies, proving they had been received, read and understood, controlling versions across multiple offices, and avoiding time-consuming manual chase for acknowledgements.

Markel implemented Mitratech’s PolicyHub to automate audited delivery, single sign‑on access, role-based document libraries, assessments and version control, plus management reporting for executives and auditors. The rollout eliminated manual chasing and version confusion, delivering an 85% completion rate within 10 days and a 95% assessment response within two weeks, giving Markel clear, demonstrable evidence of staff compliance.

Markel International

Andrew Bailey

Head of Legal and Regulatory Affairs