Case Study: Juniper achieves 1,276 hours saved and streamlined MAF approvals with Mitratech TAP Workflow Automation

How Juniper Used Tap Workflow Automation to Transform Their MAF Process

Juniper, a high-performance network solutions provider, faced a growing legal operations burden: each quarter its Legal team processed about 750 Manufacturer Authorization Forms (MAFs) plus hundreds of NDAs, with one central paralegal handling approvals across time zones and sifting through an estimated 2,250+ emails. Manual tracking forced attorneys into routine tasks and created delays and compliance risk for what should have been standard, low‑touch documents.

Juniper deployed Mitratech’s TAP Workflow Automation to standardize MAFs and enable self‑service NDAs, rolling out both workflows in a few months. The platform eliminated manual tracking, provided a full audit trail, cut related emails by over 60%, and saved 1,276 hours (about $236,694) in the first six months—freeing legal to focus on nonstandard cases and allowing easy, in‑house workflow tweaks.

Juniper

Eleanor Alderette

Senior Contracts and Project Manager