Case Study: Gilead Sciences achieves rapid, integrated legal workflow automation with Mitratech TAP

How Gilead Sciences Built Its Legal Stack – With Tap as a Cornerstone Technology

Gilead Sciences, a global biotech and S&P 500 company, faced the challenge of modernizing its legal operations tech stack to support complex, enterprise-wide workflows. Manual, time-consuming processes—like invoice routing and paper onboarding forms—were creating bottlenecks, so legal ops leaders prioritized a people-centered approach, clear planning, and selective technology updates to drive efficiency across the organization.

Gilead implemented Mitratech’s TAP (and complementary tools like TeamConnect) as a cornerstone, quickly digitizing processes (one onboarding workflow was live within two days) and enabling data to flow across applications and teams. The result was streamlined, faster approvals and better interconnection across the legal stack, allowing the department to evolve workflows, reduce manual handoffs, and scale modernization efforts with confident, co‑innovative vendor support.

Gilead Sciences

Greg Bennett

Manager of Legal Operations