Case Study: Shawbrook Bank achieves centralized, auditable spreadsheet governance with Mitratech

How ClusterSeven helped Shawbrook Bank strengthen risk management capabilities with a spreadsheet management solution

Shawbrook Bank, founded in 2011 and lending over £4.1 billion by the end of 2016, relied heavily on user-developed Excel spreadsheets for business‑critical processes. Those spreadsheets sat outside traditional IT controls, creating a risk of undetected structural changes to formulas, macros and links; manual monitoring was impractical and regulators demanded auditable model governance.

Shawbrook deployed ClusterSeven’s (Mitratech) hosted, non‑intrusive platform to centrally manage spreadsheets, providing automated audit trails, cell‑level change tracking and rule‑based risk checks on new builds. The solution reduced the Operational Risk team’s validation burden, enforced spreadsheet build policy, improved consistency, accuracy and integrity of models, and delivered demonstrable controls to mitigate operational, financial and reputational risk.

Shawbrook Bank

Donna Bradley

Head Of Operational Risk