Case Study: Capitol Bank achieves automated vendor management and regulatory compliance with Mitratech's VendorInsight

How Capitol Bank leveraged VendorInsight to automate Vendor Management and meet compliance goals.

Capitol Bank, a $360 million community bank in Madison, WI, faced the common challenge of managing vendors with Excel spreadsheets, which limited visibility, control, and regulatory readiness. The bank needed to expand its vendor risk management program and adopt more comprehensive policies and procedures to meet compliance expectations.

In 2017 Capitol implemented Mitratech’s VendorInsight, using its turnkey assessments, templates, coaching, and automated workflows to replace manual tracking. The solution was live in a week and fully deployed in three, introducing automated notifications, remediation tracking, and contract milestone alerts—resulting in streamlined processes and a favorable regulatory examination that affirmed the vendor management improvements.

Capitol Bank

Gary Kuter

Senior Vice President of Retail Banking & Chief Compliance Officer