Case Study: INSZoom achieves improved reporting and better business intelligence with Mitratech

How a mid-sized immigration law firm leveraged INSZoom’s immigration case management platform to deliver better business intelligence

A mid-sized immigration law firm providing family and employment-based immigration, permanent residency, naturalization and related services struggled to get timely, detailed business and client reports. Their legacy reporting tools couldn’t satisfy frequent ad hoc client requests or track team and individual KPIs, leaving leadership unable to monitor performance, meet SLAs, or identify growth opportunities.

The firm implemented INSZoom (a Mitratech immigration case management platform) to centralize case data and reporting. INSZoom’s dashboards and built-in reports delivered employee-performance metrics, SLA and case-status reports, forecasts and billing details on demand, enabling faster client responses and proactive planning. As a result the firm strengthened client relationships, improved customer satisfaction, increased renewals, and eliminated missed deadlines.

INSZoom