Case Study: Leading Transportation Services Company achieves rapid e-billing deployment and immediate ROI with Mitratech

How a leading transportation services company quickly implemented e-billing for immediate ROI

A leading transportation and logistics company partnered with Mitratech to replace an eight‑year‑old e-billing system to reduce vendor costs and overall legal spend. The organization needed a single platform to support both insurance claims and corporate legal teams with matter management, legal‑spend management, budgeting, reporting and legal holds, plus integrations with its claims and AP systems and migration of eight years of historical spend for 100+ users and ~200 outside counsel firms.

They selected Mitratech’s Acuity ELM Essentials SaaS and used a dedicated implementation team, project plan, weekly status meetings, requirements validation, counsel communication plan, platform development and testing, client UAT, on‑site training and firm onboarding to achieve a smooth rollout. Time to launch was 2.5 months from kick‑off, delivering a rapid, successful deployment that enabled immediate ROI through faster e‑billing, improved spend visibility and streamlined vendor management.