Case Study: Estrella LLC unifies legal operations and automates client intake with Mitratech CaseCloud

Estrella LLC replaces 3+ legacy systems and streamlines intake with Mitratech CaseCloud

Estrella LLC, a full-service law firm based in San Juan, faced significant operational risks from using three disconnected legacy systems for case management, billing, and accounting. This siloed infrastructure made getting a complete view of any matter difficult and left the firm vulnerable, a concern confirmed by Hurricane Maria. The firm sought a unified, customizable, and resilient platform to replace its outdated tools, leading them to partner with vendor Mitratech.

The solution was implementing Mitratech's CaseCloud™, built on Salesforce. Estrella LLC migrated all practice areas to this single platform, enabling automated client intake that closes during the first call and providing unified matter reporting. The measurable results include replacing three legacy systems, winning new clients by leveraging matter data in pitches, achieving firm-wide adoption, and maintaining uninterrupted operations through both Hurricane Maria and the COVID-19 pandemic.

Estrella LLC

Alberto Estrella

Managing Partner, Estrella LLC