Case Study: AIG achieves $1.2B in legal spend savings and the world’s largest enterprise legal management rollout with Mitratech

Before and After: Building the World’s Largest Legal Management Platform

AIG, recovering from the 2008 financial crisis, faced a legal operations nightmare: fragmented systems for litigation, matter, vendor and e-billing across dozens of countries, with inconsistent, incomplete and redundant data that hindered collaboration, reporting and cost control. Leadership made transforming the legal department a priority to support companywide decision-making and financial recovery.

AIG implemented a single, enterprise legal and spend-management platform—the largest successful global rollout of its kind—standardizing data, e-billing and vendor processes and reallocating work to the right providers. The multi-year effort delivered operational excellence and better vendor visibility, enabled advanced pricing events, and saved about $1.2 billion in legal spend over five years (with average e-billing savings of ~6.7% and pockets exceeding 20%), positioning legal as a strategic driver of competitive advantage.

AIG

Brian McGovern

Former AIG Implementation Expert