Case Study: Express Scripts achieves unprecedented legal‑spend visibility and streamlined e‑billing with Mitratech TeamConnect & Collaborati (CSM)

A Prescription for Success With Matter Management & E-billing

Express Scripts, a leading prescription benefits manager handling millions of prescriptions annually, faced rapid growth and increasing legal complexity after mergers and acquisitions. Its legal department was constrained by a shared legacy system with limited reporting and could not manage matter-level costs, collaborate efficiently with Risk Management, or control outside counsel spend—so it sought a single-vendor solution for integrated matter management and e-billing without heavy IT overhead.

The company implemented Mitratech TeamConnect with Collaborati Spend Management as a SaaS solution, automating invoice validation, billing guideline enforcement, and law firm onboarding while syncing matter and financial data. The result was real-time spend visibility via a custom dashboard of executive reports, faster budget reviews, reduced billing errors, stronger law firm adoption, better collaboration with Risk Management for reserve and SEC reporting, and the flexibility to extend functionality without IT support.

Express Scripts

Lisa Cannone

Senior Director of Legal Services