Case Study: The Pension Service achieves faster, more efficient form filling with Mitratech HotDocs

The Pension Service - Customer Case Study

The Pension Service, part of the U.K. Department for Work and Pensions, needed to streamline and speed up its paper-based and manual form-filling processes to better deliver State Pension, Pension Credit, and related services. To address this challenge it turned to Mitratech HotDocs, using the HotDocs document automation solution to modernize how forms are generated and completed.

Mitratech HotDocs implemented HotDocs to automate and standardize form creation, enabling The Pension Service to improve the efficiency of its form-filling workflows and reduce manual effort. The case study reports improved operational efficiency from using HotDocs; no specific quantitative metrics were provided in the source material.

The Pension Service