Case Study: Centralized Practice Management Providing Company achieves 100,000 documents/day productivity with Mitratech HotDocs

Centralized Practice Management Providing Company - Customer Case Study

Centralized Practice Management Providing Company, a provider of centralized practice management and back-office services to law firms and trustee companies in the residential mortgage and consumer credit industries, faced a slow, labor-intensive document creation process built on WordPerfect mail-merge macros. To solve this bottleneck they turned to Mitratech HotDocs, adopting HotDocs Server document automation to reduce manual drafting and streamline workflows.

Mitratech HotDocs integrated HotDocs Server with the company’s web-based case management platform and delivered custom interviews for each template, cutting user interaction and speeding production. As a result, the Centralized Practice Management Providing Company now generates more than 100,000 documents per day, has expanded its customer footprint (firms served grew from about 60 to 600 in four years), and significantly increased productivity and administrative efficiency.