Case Study: Vanquis Bank achieves zero missed fraudulent documents and 75% first‑attempt onboarding with Mitek Systems' automatic ID document validation

Vanquis Bank increases customer onboarding while continuing to reduce fraud

Vanquis Bank, a UK credit‑card lender with more than 1.8 million customers and part of the Provident Financial Group, faced long delays—sometimes weeks—when customers needed high‑risk account actions (like address changes) because of manual document checks. The bank needed a way to balance strong fraud prevention and KYC with faster, more customer‑friendly journeys.

Vanquis implemented Mitek’s automated ID document validation (ID document validation, selfie capture, address proofing) and used Mitek’s live agents with a scripted process to guide customers. The result: zero missed fraudulent documents since implementation, a 75% first‑attempt onboarding success rate, over 90% mobile completion at onboarding and >97% for lifecycle reverification (often via SMS), and what used to take weeks can now be completed in minutes.

Vanquis Bank

Sue Singleton

Process Change Assurance Manager