Case Study: Suits Me achieves 10-minute mobile onboarding and improved fraud detection with Mitek Systems

Suits Me moves their onboarding journey to in-app and increases customer completion rates

Suits Me is an e-money account provider serving temporary and migrant workers in the UK who often lack a fixed address or standard ID. Facing high volumes of attempted document fraud and operating in a competitive market where speed drives conversion, the team needed to balance strong KYC/AML controls with a fast, accessible onboarding experience and a target of completing sign-ups within 10 minutes.

By automating identity checks with Mitek (formerly HooYu) and moving the journey in-app, Suits Me implemented selfie capture, ID validation, address proofing, digital footprinting and sanctions screening with multilingual UIs and real‑time guidance. The result: the 10-minute onboarding target was met, 90% of customers now onboard via the mobile app, automatic document processing across regions, and a 4% net-new increase in fraud detection — improving speed, conversion and security.

Suits Me

Matthew Sanders

Chief Executive Officer