Case Study: NatWest achieves faster account opening and fewer fraudulent applications with Mitek Systems

NatWest reduces account opening times and abandoned applications with Mitek Systems

NatWest faced a challenge where many customers were failing initial identity verification checks during account opening. Their legacy process for handling these failures, which required customers to email documents or visit a branch, was slow and multi-channel, leading to high application abandonment rates. They partnered with Mitek Systems to implement a digital identity verification solution.

Mitek's solution streamlined the verification process digitally, removing the need for postal mail or branch visits. This made account opening easier, safer, and faster for customers. The specific results achieved for NatWest were a significant reduction in account opening times and a decrease in fraudulent applications, directly addressing their initial challenges.

NatWest