Case Study: Largest Car Sharing Marketplace Tech Company achieves sub-30-second onboarding and 80% faster ID processing with Mitek Systems

Largest Car Sharing Marketplace Tech Company - Customer Case Study

One of the world’s largest car‑sharing marketplaces — with more than 14 million members and listings across 850 makes and models — needed fast, reliable identity verification to maintain two‑way trust between guests and hosts while preserving a smooth customer experience.

The company implemented Mitek’s ID verification as the first onboarding step and adopted passive, AI‑driven checks and improved image guidance, cutting average processing time from several minutes to under 30 seconds (an >80% reduction), greatly reducing manual reviews and enabling faster onboarding with expected downstream benefits such as increased rental days.