Case Study: Global Payments Processor Service Provider reduces ID verification time from days to minutes with Mitek Systems

Global Payments Processor Reduces ID Verification Time from Days to Minutes

A leading global payments processor needed to meet stricter AML/KYC rules while minimizing friction for users who hit identity-verification thresholds. Their temporary account restriction process required customers to upload ID documents for a manual review that took up to seven days, driving frustration, high abandonment and lost transactions to competitors.

The company deployed Mitek’s Mobile Verify plus Expert Review—mobile capture with machine-learning ID authentication and human review for flagged cases—to perform real-time verification. The solution cut ID-check time from days to minutes, lifted 92% of temporary restrictions, and delivered higher customer satisfaction, reduced abandonment and improved retention while meeting international AML/KYC requirements.