Case Study: Coinme achieves instant KYC approvals and reduced fraud with Mitek Systems' Mobile Verify

Coinme - Customer Case Study

Coinme, the largest licensed cryptocurrency cash exchange in the U.S. with thousands of retail locations and an enterprise API, faced rapidly growing fraud as crypto adoption surged. To protect customers while keeping onboarding fast and intuitive, Coinme needed an identity-verification solution that balanced security, reliability, and user experience.

By integrating Mitek’s Mobile Verify, Coinme now verifies identities, residency and legal age in real time, doubling KYC completion rates, cutting approval times from about 20 minutes to under 10 seconds, and substantially increasing detection and rejection of fraudulent activity — while also boosting sign-up conversions and reducing customer support contacts.

Coinme

Nathan Rozendaal

Vice President of Product