Case Study: ZUNO BANK achieves faster online banking growth with Misys

ZUNO BANK builds a launchpad for online banking growth

ZUNO BANK, part of Raiffeisen Bank International, wanted to attract digital-first customers in Central and Eastern Europe with a seamless online, mobile and contact-centre banking experience. To do that, it needed a flexible alternative to traditional branch banking, and chose Misys to support its new direct bank model with FusionBanking Essence solutions.

Misys implemented FusionBanking Essence Digital Channels Platform and FusionBanking Essence Mobile to create a unified customer view and consistent multi-channel service. The result was 24/7 banking across web, phone and mobile, faster onboarding, personalized customer experiences, and growth in ZUNO BANK’s customer base while reducing reliance on costly branch networks.

ZUNO BANK

Øyvind Oanes

Chief Executive Officer