Case Study: Yoma Bank transforms the multi-channel customer experience with Misys FusionBanking Essence

Yoma Bank transforms the multi‑channel customer experience

Yoma Bank, one of Myanmar’s largest privately owned banks, wanted to capture growth in an underbanked market by making banking more convenient and customer-friendly. The bank faced a fragmented, process-driven operating model and chose Misys FusionBanking Essence, along with Misys FusionBanking Trade Innovation, to support its transformation.

Misys helped Yoma Bank restructure around the customer with an outside-in approach, unifying core banking, digital, branch, and trade finance operations on a single platform. The result was streamlined operations, greater automation, faster transaction processing, stronger risk control, and new mobile and online channels that will help Yoma Bank serve more customers, improve service quality, and grow market share.

Yoma Bank

Hal Bosher

Chief Executive Officer