Case Study: Nordea achieves lower payment costs and higher customer satisfaction with Misys FusionBanking Payment Manager

Nordea cuts payment costs, boosts customer satisfaction

Nordea, the largest financial services group in Northern Europe, needed to automate and standardize a complex, high-volume payments operation across multiple currencies and legacy systems. The bank was struggling with heavy manual intervention, inconsistent payment narratives, and fragmented charging processes, making it hard to give customers a clear view of transactions.

Misys implemented Misys FusionBanking Payment Manager, with the Funds Transfer module, as a single hub to orchestrate payments and automate fees and charges. The results were strong: straight-through processing rose to 97%, staff costs at Nordea’s London Branch fell by 20%, and customers gained more transparent, consistent payment handling and monthly charging.

Nordea

Sarah Charlesworth

Head of Payments