Case Study: International Bank of Qatar achieves 99%+ payment STP with Misys FusionBanking Payment Manager

IBQ embraces electronic payments and increases STP rate to over 99%

International Bank of Qatar (ibq) needed a way to handle rapidly growing electronic payment volumes while meeting regulatory requirements, service-level agreements, and cost pressures. To address this, ibq worked with Misys and used Misys FusionBanking Payment Manager as the strategic payments platform.

Misys helped ibq centralize payments and messaging on a single automated hub, eliminating manual processes and improving end-to-end workflow control. The result was a 10% year-on-year increase in transaction volumes and a payment STP rate for euros of more than 99%, with lower error rates, faster processing, and better compliance with QATCH and client SLAs.

International Bank of Qatar

Jennifer Heffernan

Head of Operations