Case Study: Banco CTT achieves faster growth and stronger customer loyalty with Misys

Banco CTT shakes up Portugal’s retail banking market

Banco CTT, a new Portuguese bank launched by CTT Correios de Portugal, wanted to rapidly enter and expand in the retail banking market while delivering a strong customer experience across branch and digital channels. To do this, it needed a solid, compliant technology foundation and a faster, more seamless onboarding process for customers. Misys helped Banco CTT with core and digital banking capabilities, including Misys FusionBanking Essence and Misys FusionBanking Essence Digital.

Misys implemented a one-stop banking platform supporting retail, digital, and transaction services, and worked with Deloitte to help launch the bank on a tight seven-month timeline. The solution streamlined account opening, sped up approvals to minutes, enabled same-day account use, and ensured regulatory compliance. As a result, Banco CTT expanded its branch network quickly, improved engagement and satisfaction, and used the Misys platform to foster loyalty, boost its reputation, and grow national market share.

Banco CTT

Luis Amado

Chief Operating Officer