Qonto elevates customer support and fraud detection with Mistral AI

Qonto, the leading European business finance solution for SMBs and freelancers, serving over 500,000 customers across Europe, aimed to enhance the quality of their customer support by decreasing waiting times for customer requests while increasing overall quality of service and customer satisfaction. With over 30,000 chats per month, Qonto identified the need to leverage AI to automate responses to low-support requests. By integrating Mistral Large, Qonto significantly improved the efficiency and accuracy of their customer support and fraud detection systems, setting a new standard for digital banking services.