Case Study: U.S. Department of Veterans Affairs achieves optimized patient experience, reliable guest Wi‑Fi, and precise indoor wayfinding with Mist AI

The Orlando Veterans Administration (VA) Optimizes the Patient Experience with Mist

The U.S. Department of Veterans Affairs Orlando VA Medical Center, a 1.2 million sq. ft. facility serving 400,000+ veterans, needed pervasive, reliable guest Wi‑Fi, accurate indoor wayfinding, and asset location without costly overlay networks to improve patient and staff experiences. To meet these challenges they deployed Mist AI wireless solutions including BT11 and AP41 access points, virtual BLE (vBLE) and Mist Wi‑Fi Assurance services to provide scalable location services and simplified network operations.

Mist AI implemented a converged Wi‑Fi and vBLE network—starting with BT11 units and expanding to thousands of AP41s—enabling indoor navigation, asset tracking and IoT use cases across multiple campuses. The deployment now supports thousands of access points (2,900 deployed with ~1,400 more planned toward 4,000–5,000 total), delivers 1–3 meter location accuracy and ~95% room-level accuracy for assets, handles 20,000–30,000 daily users, and cut troubleshooting from days to minutes through AI-driven RRM, analytics and automation from Mist AI.

U.S. Department of Veterans Affairs