Case Study: Hope Hotel & Richard C. Holbrooke Conference Center achieves guaranteed fast, reliable Wi‑Fi and happier guests with Mist AI

Regional Hotel Does More Than Hope For Better Wireless, It Assures It

Hope Hotel & Richard C. Holbrooke Conference Center, a modern property with 265 guest rooms and an 18,000 sq. ft. conference center at Wright-Patterson AFB, struggled with spotty Wi‑Fi coverage and throughput from a legacy WLAN that disrupted guests and distracted staff. The hotel worked with Harborlink and selected Mist AI’s Mist Intelligent Wireless Cloud (IWC) as the managed wireless solution to restore reliable connectivity and visibility.

Mist AI’s platform uses machine learning, proactive automation and service‑level thresholds to monitor connect times, capacity and roaming, with automated remediation and dynamic packet/event correlation to resolve issues before guests notice. With Harborlink managing the deployment on Mist AI, wireless complaints were essentially eliminated across the property, staff were freed from troubleshooting, and management gained real‑time dashboards and quantitative assurance of guest experience.

Hope Hotel & Richard C. Holbrooke Conference Center

George Bleichert

General Manager