Case Study: Jackson Electric Cooperative achieves resilient, scalable broadband during COVID-19 with Mist AI

Jackson Electric Co-op Empowers Gulf Coast Residents to Work from Home with a Juniper Smart Community Network

Jackson Electric Cooperative, a rural utility serving Matagorda Bay, Texas, faced a sudden COVID-driven surge in broadband demand — a 130% increase in subscribers and a 30% traffic spike — while also trying to address longer-term digital inequality for students and residents. To support scalable Wi‑Fi hotspots and converged smart‑meter and Internet services, the co‑op deployed Mist AI’s Mist Platform (wireless and wired assurance), Marvis virtual assistant, and Mist APs alongside its Juniper routing and switching infrastructure.

Mist AI delivered zero‑touch provisioning, AI-driven troubleshooting and client‑level visibility, plus automated reports and SLA enforcement that simplified operations and reduced the need for dedicated EX4600 switch monitoring. As a result, Jackson Electric maintained exceptional Internet performance during the 30% traffic increase and 130% subscriber growth, converged AMI and broadband on a scalable Layer‑3 smart community network, and is prepared to roll out protected outdoor Wi‑Fi hotspots to help close the digital divide.

Jackson Electric Cooperative

Bryton Herdes

Network Engineer