Case Study: Island Hospital achieves reliable clinical connectivity and 90% fewer Wi‑Fi trouble tickets with Mist AI

Island Hospital Prescribes Mist Wi-fi to Improve Clinical Experiences

Island Hospital, a 44-bed Level III trauma facility in northwest Washington, was struggling with persistent Wi‑Fi failures from a legacy controller-based system that caused dropped devices and disrupted clinical workflows. To stabilize connectivity for clinicians, medical equipment, and administrative systems, Island Hospital turned to Mist AI, deploying the Mist Wireless LAN Platform and the Marvis virtual network assistant.

Mist AI’s cloud-native platform and Marvis AI streamlined troubleshooting and operations, delivering reliable connections for infusion pumps, patient monitors, temperature sensors, and wearable VoIP badges. The solution eliminated most user complaints, reduced Wi‑Fi–related trouble tickets by 90%, enabled fast outdoor AP installs for emergency tents, and gave IT actionable insights and easier upgrades—freeing staff to focus on patient care.

Island Hospital

Shane Taylor

Network Engineer