Case Study: Casino M8trix achieves reliable, AI-driven Wi‑Fi and location analytics with Mist AI

Casino M8trix Wins Big with AI-driven Wireless from Mist

Casino M8trix, the 24/7 entertainment destination in San Jose with 750+ employees and thousands of daily guests, faced unreliable Wi‑Fi for tablets, AV iPads, and IoT devices while supporting round‑the‑clock operations with a small IT team. After struggling with a legacy Aruba WLAN controller, Casino M8trix turned to Mist AI, deploying Mist Wi‑Fi Assurance, Mist User Engagement (vBLE) services and AP41 access points to improve guest engagement, analytics, and operational automation.

Mist AI implemented AP41 access points with Mist Wi‑Fi Assurance and vBLE engagement licenses, bringing automated troubleshooting (dynamic packet capture), proactive alerts, and cloud‑based weekly updates. The deployment simplified and automated network operations, boosted Wi‑Fi reliability and performance, eliminated time‑consuming onsite troubleshooting, and enabled the marketing team to leverage location analytics via APIs for better guest engagement — with Mist AI cited as the driving technology behind these gains.

Casino M8trix

Dan Weissman

Director of IT