Case Study: Twin Cities Auto Glass ends email chaos with Missive

Twin Cities Auto Glass moves 35 staff to Missive in 3 days and ends email chaos

Twin Cities Auto Glass, a locally owned auto glass repair shop with 35 staff members, faced significant email chaos as their business grew. Their shared inbox system led to duplicate responses, lost emails, and a complete lack of visibility into workloads and assignments. After trying and being frustrated by other solutions like Front and Sorted, they discovered Missive.

Missive provided a stable, shared inbox platform that consolidated team and personal emails into one app. The solution eliminated lost emails and improved transparency with features like assignment, commenting, and built-in analytics. The results included faster response times, fewer mistakes, and improved accountability, allowing the team to focus on their core business. The entire company was successfully switched over to Missive within a week.

Twin Cities Auto Glass