Case Study: PPG Property Management improves response times with Missive

PPG Property Management improves response times for 600+ homes with Missive

PPG Property Management, a residential property management firm overseeing over 600 homes, faced significant communication challenges. Their team struggled with a chaotic shared Gmail inbox, which led to unclear email ownership, inconsistent response times, and messages frequently slipping through the cracks. To solve this, they turned to the vendor Missive for its shared inbox solution.

Missive provided a centralized communication platform that automated email assignment and offered internal chat and analytics. The implementation was swift and intuitive for the team. The results included faster response times, clear ownership of every email, and a drastic reduction in chaos. Pat, the General Manager, also highlighted the ongoing setup of SLA rules to monitor response times and plans to use Missive's API for future integrations.

PPG Property Management