Case Study: i-SOLIDS maintains service quality and scales team collaboration with Missive

i-SOLIDS maintains service quality while growing to 25 people with Missive

i-SOLIDS, a full-service engineering and additive manufacturing company, faced a critical communication challenge as it rapidly scaled from a two-person operation to a 25-person team. Using Outlook, the team was duplicating work and struggling to coordinate on customer emails, which threatened their core business model of providing rapid responses. To solve this, they turned to the vendor Missive to find a more collaborative email platform.

Missive provided a solution with its shared inboxes, email assignment, and integrated chat features, which eliminated duplicate work and brought clarity to their workflow. The team immediately improved their coordination and customer service responsiveness. As a result, i-SOLIDS is now confidently planning to double or triple its team size, with Missive scaled to support this continued growth.

i-SOLIDS