Case Study: Create boosts profitability and streamlines multi-brand inbox management with Missive

How Create Designs Uses Missive to Increase Its Bottom Line Profit

Create, a Hampshire-based creative digital agency, needed a better way to manage growth across multiple brands, customer support, and project work. Their team had outgrown Outlook for handling different email domains, wanted easier internal discussion around emails, and needed cleaner management of canned responses and signatures. They were also frustrated by Outlook’s HTML formatting issues on MacOS.

Using Missive, Create brought multiple team inboxes into one shared workspace and connected their email with Pipedrive and Asana for sales, support, and project management. The team uses internal chat, native desktop/mobile apps, and team inboxes to assign support work, add private comments, schedule emails, and create Asana tasks directly from messages, saving more than 2 minutes per task and reducing context switching. Missive also helped them streamline workflows and cut stress, making day-to-day communication faster and more reliable.

Create

James Thurlow-Craig

Managing Director