Case Study: MLSE Scotiabank Arena achieves faster fan checkout with MishiPay

MLSE Scotiabank Arena cuts checkout time from 90 seconds to under 20 seconds with MishiPay

The customer, MLSE Scotiabank Arena, faced a challenge in its retail stores during peak game times, as long checkout lines and a 90-second average transaction time detracted from the fan experience. To address this, the arena partnered with the vendor MishiPay to implement a more efficient solution.

MishiPay's solution involved installing advanced RFID self-checkout kiosks as the sole payment option in two retail stores. This technology eliminated the need to scan items individually, which dramatically reduced the average checkout time to less than 20 seconds. As a result, MishiPay enabled 100% of transactions to be processed through their system, significantly minimizing queues and improving the overall fan experience at the venue.

MLSE (mlse Scotiabank Arena)