Case Study: Leroy Merlin achieves 96% faster checkout with MishiPay mobile self-checkout

Leroy Merlin - Customer Case Study

Leroy Merlin, a DIY retailer with 400 stores across 12 countries, wanted to improve the shopping experience and reduce checkout friction in its Lyon-Bron store in southern France. MishiPay provided its mobile self-checkout solution, allowing shoppers to scan items on their phones, view product information, and pay for their purchases in-store.

By deploying MishiPay’s scan and go technology, Leroy Merlin achieved a 96% reduction in customer checkout time, along with improved customer engagement. The case study also reports no increase in theft in the store, showing that MishiPay delivered a fast and effective self-checkout experience with measurable operational benefits.

Leroy Merlin

Benoit Zahm

Store Manager