Case Study: a largest grocery retail chain increases shopper spend and repeat visits with MishiPay Scan & Go

Largest Grocery Retail Chain - Customer Case Study

MishiPay worked with a largest grocery retail chain looking to improve the shopping experience, increase repeat visits, and understand the impact of scan-and-go technology on sales and customer behavior. The retailer wanted a clearer, data-driven way to compare MishiPay users with non-users across matched store groups.

Using MishiPay Scan & Go, shoppers could scan items on their phones and track spending in real time. The analysis showed that MishiPay users returned 33% more often year over year, spent 27% more versus the prior year, and delivered a 14% net YoY increase in spending compared with non-users. MishiPay also helped save 4.4 hours of checkout staff time per store each week.