Case Study: Smith Bruer Advisors improves archiving and user experience with MirrorWeb

Smith Bruer Advisors - Customer Case Study

Smith Bruer Advisors, led by Chief Compliance Officer Steven Hiraga, had been using a previous archiving vendor for years because it was “the done thing” in the industry, but Steven was dissatisfied with the poor customer service and clunky, hard-to-use interface. Looking for a more modern alternative, the firm evaluated new options for archiving website, email, and social media content.

MirrorWeb stepped in at the right time and won Smith Bruer over with its client roster, its connection to Dimensional Fund Advisors, and positive feedback from that relationship. With MirrorWeb, Smith Bruer now archives its website, email, and social media platforms including LinkedIn, Twitter, and Facebook. Steven reported a much better user experience, easier onboarding, and excellent customer service, saying the platform “runs just as it was sold” and saved him significant time thanks to its intuitive setup.

Smith Bruer Advisors

‍Steven Hiraga

Chief Compliance Officer