Case Study: DocuSign boosts collaboration and customer-centric design with Miro

How DocuSign’s research & design teams use Miro to build a customer-centric culture

DocuSign, a company providing e-signature technology, faced the challenge of enabling collaboration for its global, hybrid product, design, and research teams. They needed to reduce information overload, meeting fatigue, and complexity while fostering a more customer-centric culture. To address this, they turned to the vendor Miro and its visual collaboration platform.

By implementing Miro's Enterprise Plan, DocuSign's teams centralized project information, visualized workflows, and created a neutral space for asynchronous and synchronous collaboration. The solution improved alignment and inclusivity, saving an estimated $800K per year by saving each employee four hours per week. Miro also received high internal ratings for filling a significant unmet need and improving productivity, helping DocuSign establish its long-term product vision.

DocuSign

Jane Ashley

Head of Design