Case Study: Difrent helps NHS healthcare workers return to work in 7 days with Miro

How Difrent Helped Healthcare Workers Battle COVID-19 Through Rapid Collaboration in Miro

Difrent, a professional services company focused on user-centric digital and business transformation, was asked by the NHS to mobilize a team within 24 hours and deliver a working COVID-19 home-testing solution for isolated healthcare workers within just seven days. Because the work had to be done entirely remotely during lockdown, the team needed a way to collaborate visually, align stakeholders, and keep users at the center of every decision. Miro provided the collaborative visual workspace used to support that effort.

Using Miro, Difrent mapped the customer journey, ran Wardley mapping, brainstormed ideas, and shared a central source of truth with more than 50 team members and suppliers. The team built and launched the UK’s first COVID-19 home-testing service in seven days, with trials starting on day eight; within a month, thousands of NHS staff had been tested and cleared to return to work, and within three months the service had expanded to all UK citizens and shipped nearly 1 million test kits. Miro helped Difrent collaborate at speed and deliver a life-saving service under extraordinary pressure.

Difrent

Rachel Murphy

Chief Executive Officer