Case Study: Zovio achieves automated student enrollment and streamlined intake with Mirketa’s Salesforce Education Cloud solution

Zovio streamlines student enrollment with Mirketa, reducing manual workload and speeding up onboarding

Zovio, an education technology services provider, faced challenges with fragmented systems and manual processes for student enrollment after supporting Ashford University's transition to the University of Arizona Global Campus. They partnered with Mirketa to modernize their student intake using Salesforce Education Cloud.

Mirketa implemented an integrated enrollment automation platform on Salesforce Education Cloud, featuring Five9 telephony integration, Omni-Channel routing, and MuleSoft middleware for real-time synchronization with student information systems. The solution provided advisors a unified view, streamlined workflows, and reduced manual intervention. This created a scalable foundation for Zovio and UAGC, improving operational efficiency and student satisfaction.

Zovio