Case Study: Bristlecone achieves increased efficiency and accuracy with Miri Infotech's automated CSAT reporting solution

Bristlecone - Customer Case Study

Bristlecone, a supply chain solutions company based in the USA, was struggling with a manual CSAT reporting process that required extensive cleanup, validation, and filtering of Excel-based data before reports could be generated. The company also needed a more efficient way to handle calculations, email notifications, scheduled report generation, and stakeholder dissemination. Miri Infotech supported the project using Office 365, SharePoint 2013 Online, SharePoint Designer, custom web parts, and designer workflows.

Miri Infotech developed an automated CSAT reporting application with project management and reporting capabilities, including role-based permissions, roll-up functionality, nested data lists, and automated alerts. The solution improved dashboard reporting, responsive access, and cross-browser usability, helping Bristlecone increase efficiency and accuracy while reducing the manual effort involved in generating CSAT reports.

Bristlecone