Case Study: SafetyCall achieves a seamless cloud contact center transformation with Miratech's MiraCloud

SafetyCall migrates to Genesys Cloud in 6 months with Miratech

SafetyCall, the world's largest 24/7 adverse event call center, faced challenges with its legacy on-premises PureConnect system reaching end-of-life. They needed to ensure regulatory compliance and achieve seamless integration with existing systems. To address this, they partnered with vendor Miratech and its MiraCloud managed service for a migration to Genesys Cloud.

Miratech implemented a scalable, compliant cloud infrastructure in six months, which included features like secure IVR payment and Workforce Engagement Management. This solution streamlined SafetyCall's operations, reduced maintenance complexity, and improved both customer and agent satisfaction through enhanced management of their telephony and contact center operations.

SafetyCall