Case Study: a multinational consumer credit reporting agency achieves a seamless private cloud migration with Miratech and Genesys on Google Cloud Platform

Private Custom Cloud Deployment for Multinational Consumer Credit Reporting Agency

The client, a multinational consumer credit reporting agency, faced challenges operating two outdated and separated IVR systems that connected to 21 different applications. To help modernize their operations, vendor Miratech analyzed the scope of the project, which involved an estimated 2,110 configuration points for the migration.

Miratech's solution was to migrate the client to a private custom cloud on the Google Cloud Platform, managed by Genesys. This strategic move resulted in a seamless transition that significantly improved customer experience, security, and cost-efficiency. The client now operates with enhanced agility and has a strong foundation for future growth.